Refund and Returns Policy – Misty’s Place

At Misty’s Place, customer satisfaction is important to us. We are committed to providing quality products and reliable service. Please read our Refund and Returns Policy carefully before making a purchase.

1. Eligibility for Returns

Customers may request a return or exchange for products that are:

• Damaged upon delivery

• Defective or faulty

• Incorrectly delivered

• Significantly different from the item ordered

Return requests must be made within 48 hours of receiving the item.

2. Conditions for Returns

To qualify for a return or exchange:

• The product must be unused and in its original condition.

• The item must be returned with its original packaging and accessories.

• Proof of purchase or payment confirmation must be provided.

Products damaged due to misuse, negligence, or improper handling by the customer will not be accepted for return.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Used or damaged items after delivery

• Customized or special-order products

• Personal-use items where hygiene may be affected

• Items purchased during clearance or promotional sales unless defective

4. Refund Process

Approved refunds will be processed through bank transfer only. Refund processing may take a few business days after the returned item has been inspected and approved.

5. Delivery Charges

Delivery fees are non-refundable except in cases where the wrong or damaged item was delivered by Misty’s Place.

6. Exchange Policy

Customers may request an exchange for eligible products subject to product availability.

7. Order Cancellation

Orders may only be canceled before processing or shipment. Once an order has been dispatched, cancellation may no longer be possible.

8. Contact Us

For return, refund, or exchange inquiries, customers should contact Misty’s Place through our official communication channels with their order details and evidence where necessary.